Cici Boiler Rooms, Inc. does have service department, but they are only available for on-site service in Indiana, Southern Illinois, and Kentucky. Our technicians are out in the field performing on-site service during the day, so they are not available for phone calls. If you are located in our service territory and are interested in obtaining on-site service, please call our office at 812-867-0810 and ask for our service manager.
The Cici Boiler Rooms parts department is available to answer basic questions about the replacement parts we sell, but our parts staff is not trained and staffed to provide “technical support.” As much as we would love to help everyone, it is not feasible for our company hire a staff of burner service technicians to answer questions over the phone. Due to the skill and training required to service industrial burners, we highly recommend that you contact a qualified service contractor in your area for on-site service. If you are having trouble locating a service company in your area you can call our parts department to see if we have anyone in your area to recommend. As a courtesy, we also have manuals available for free on our website’s manuals page.