Frequently Asked Questions

Most replacement parts are available for sale worldwide.

What happened to Gordon-Piatt?

The John Zink Company, LLC decided to discontinue production of Gordon-Piatt burners in 2009. No reason for the discontinuation was ever released. Cici Boiler Rooms was a factory-authorized Gordon-Piatt representative for 44 years until 2009 when John Zink officially decided to discontinue production of Gordon-Piatt products. Cici Boiler Rooms keeps a special inventory of parts for Gordon-Piatt burners. However, Cici Boiler Rooms is currently not affiliated in any way with the John Zink company.

Are Gordon-Piatt parts still available?

Yes, most parts are still available. There only a small list of discontinued Gordon-Piatt parts.

I have a question about a Gordon-Piatt burner. Can you help?

Our parts department is available to answer basic questions about the parts we sell only. We also have manuals available for free on our burner manuals page. However, we do not have service technicians available to provide technical support over the phone. For detailed troubleshooting, we recommend that you contact a qualified service contractor in your area.

Do you ship outside of the United States?

Most of our parts are available for international shipment. Please direct all international inquires to sales@ciciboilers.com

Can I set up a Net 30 account with Cici Boiler Rooms?

Initial orders must be prepaid or placed with a credit card. High-volume customers can inquire about a Net 30 account after six months of ordering history. Regardless of the circumstances, we are unable to set up accounts for companies that have not established a six month ordering history. This applies to wholesalers, manufacturing reps, hospitals, schools, state/local government, etc.

What methods of payment do you accept?

We accept Visa, Mastercard, and American Express for all first orders. You can also pre-pay by check or wire transfer.

I’m a reseller. Can you send a blind shipment to my customer?

Yes, simply tell a member of our sales team when you place your order.

When do you cut off shipments for the day?

Under normal circumstances, UPS collects our packages at 3pm central time. If you need to get an emergency shipment out after 3pm call our sales team right away and ask about our expedited shipping options.

I found you on the internet. Can I call you for free technical support?

We have factory-trained service technicians for on-site boiler service only.  Please contact our service manager to for our service rates and to schedule service.  We do not offer “technical support” outside of our territory (Indiana, Kentucky, and Illinois.  If you are outside of our territory, we recommend that you contact a service contractor in your area.

What is you return policy?

We do not normally accept returns for repair parts. See our returns policy page.

Where can you buy Gordon-Piatt Parts?

Gordon-Piatt went out of business in 2009 and new burners are no longer made.  Luckily, Cici Boiler Rooms specializes in providing replacement parts for existing Gordon-Piatt burners.  We sell parts worldwide.  There is no need to go through a distributor.  We do sell direct to end users.

UNITED STATES

Cici Boiler Rooms, Inc.
7811 Baumgart Road
Evansville, IN 47725

Toll-Free: 1-800-848-8197
Fax: 1-812-867-0760

sales@ciciboilers.com

Hours of Operation: Monday-Friday 7:00am – 4:30pm Central

INTERNATIONAL

Cici Boiler Rooms, Inc.
7811 Baumgart Road
Evansville, IN 47725

We highly recommend that all international sales inquires be sent to sales@ciciboilers.com

Toll-Free: 1-800-848-8197
Fax: 1-812-867-0760

Hours of Operation: Monday-Friday 7:00am – 4:30pm Central