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Frequently
Asked Questions: |
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Q: |
What
happened to Gordon-Piatt? |
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A: |
The John
Zink Company, LLC decided to discontinue production
of Gordon-Piatt burners in 2009. No reason for
the discontinuation was ever released. Cici Boiler
Rooms was a factory-authorized Gordon-Piatt
representative for 44 years until 2009 when John
Zink officially decided to discontinue production of
Gordon-Piatt products. Cici Boiler Rooms keeps
a special inventory of parts for Gordon-Piatt
burners. However, Cici Boiler Rooms is
currently not affiliated in any way with the John
Zink company.
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Q: |
Are Gordon-Piatt parts still
available? |
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A: |
Yes, most parts are still available. There
only a small list of
discontinued parts. |
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Q: |
I have a question about a Gordon-Piatt burner.
Can you help? |
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A: |
Our parts department is available to answer basic
questions about the replacement parts we sell.
We also have manuals available for free on our
website's
manuals page.
However, we
do
not have service technicians available to provide
technical support over the phone. For
detailed troubleshooting, we recommend that you
contact a qualified service contractor in your area.
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Q: |
Do you ship outside of the United
States? |
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A: |
Most of our parts are available for international
shipment. Please direct all international
inquires to
sales@ciciboilers.com |
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Q: |
Can I set up a Net 30 account with
Cici Boiler Rooms? |
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A: |
All orders must be
prepaid or placed with a credit card. After a
minimum six month purchase history, we may
consider extending a line of credit for certain high
volume customers. |
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Q: |
What methods of
payment do you accept? |
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A: |
We accept Visa, Mastercard, and American Express for all first orders.
You can also pre-pay by check or wire transfer. |
